Now available for Zoom Contact Center

Turn Every Call Into Actionable Insights

AI-powered call summaries with one-click CRM sync. Save 30–90 seconds per call. No manual note-taking.

Get Started Free See How It Works

Call Analysis

Listening

0:05Customer:I was charged twice on my last invoice.

0:10Sarah M.:Let me pull up your account right away.

0:15Customer:Two charges of nineteen dollars each.

0:20Sarah M.:I can see the duplicate charge. I sincerely apologize.

0:35Customer:Can you fix it?

saved per call

summary accuracy

click CRM push

free summaries/month

Everything You Need to Automate Post-Call Work

From audio analysis to quality scoring to CRM updates — in seconds, not minutes.

AI Call Intelligence

Every call is analyzed audio-first by AI — generating structured summaries, CSAT predictions, customer effort scoring, resolution status, and coaching tips. Per-agent breakdowns on multi-agent calls.

Agent Quality Scoring

Each agent scored 0–100 across customizable dimensions like empathy, professionalism, and knowledge. Weighted scoring, quality trends, and radar breakdowns per agent.

Risk Flags & Compliance

Automatically detect churn risk, escalation needs, and compliance violations. Custom risk flags on Pro, per-rule compliance scoring on Business.

Topic Detection

Multi-topic detection with confidence scores across every call. Customize up to 20 topics to track what matters to your business. Spot trends across your team.

Interactive Call Review

Click any metric to jump to the exact moment in the call. Audio player with speaker waveform, synced transcript, and evidence highlighting.

One-Click CRM Push

Push structured summaries to HubSpot as contact notes. Customize your note template — choose which sections to include and arrange their order with a live preview. Phone-based matching, manual review before push, full sync history.

How It Works

Three steps. Zero manual note-taking.

Call Ends on Zoom

When a Zoom Contact Center call wraps up, the recording and transcript are automatically sent to CallRecap — no manual uploads or copy-pasting.

AI Generates Insights

Within seconds, AI analyzes the actual call audio to produce a structured summary, quality scores, CSAT prediction, risk flags, compliance checks, and personalized coaching tips.

Review & Push to CRM

Review the interactive call summary — click any metric to hear the exact moment. Then push to HubSpot with one click.

Simple, Transparent Pricing

Start free. Upgrade when you're ready. No hidden fees.

Free

AI-powered call summaries, quality scoring, and CRM push — free forever.

50 summaries/month
AI call summaries + audio analysis
CSAT prediction & effort scoring
Agent quality scoring
Topic detection (up to 20)
Risk flag detection
Interactive call review
1 CRM connection + customizable note template
Custom categories, dimensions & topics

Get Started Free

Ready to Transform Your Call Center?

Join contact centers saving hours every day with AI-powered call summaries.