Contact center agents waste 60–90 seconds after every call writing notes and updating CRMs. AI features that solve this are locked behind premium tiers most teams can't justify. CallRecap changes that — automated AI summaries with quality scoring, CSAT prediction, risk detection, and one-click CRM push at a fraction of the cost.
After every call, agents spend 60–90 seconds writing notes and logging outcomes in a CRM. Multiply that across hundreds of calls a day and the lost productivity adds up fast. Platform vendors offer AI features to fix this — but only on their most expensive tiers.
CallRecap handles the heavy lifting. When a Zoom Contact Center call ends, the recording is analyzed audio-first by AI into a structured summary with quality scores, CSAT predictions, risk flags, topic detection, and coaching tips — then ready to push to your CRM in one click.
Purpose-built for Zoom Contact Center. Works with your existing CRM. No complex setup, no per-minute audio charges, no enterprise sales calls. Start free with 50 summaries a month and upgrade only when you need to.